THE QUALITY ASSURED AGREEMENT INCLUDES:
A bat replacement within 6 months of purchase should there be a breakage during normal cricket use. Further to this, there is a 3 month repair period. Should the bat be beyond repair, IXU retains the right to make a decision on the outcome.
Exclusions for Replacement:
- Water damage
- Mis-use in non-cricket environments.
- Superficial surface cracks.
- General wear and tear.
- Handle breakage (this is only eligible for repair).
See below examples of bats that cannot be replaced.
MIS-USE - REPLACEMENT NOT VALID
TOE BREAK - REPLACEMENT TO BE CONSIDERED AFTER IXU EVALUATION
SPLIT & CRACKS: BATS THAT WILL BE CONSIDERED FOR REPLACEMENTS AFTER IXU EVALUATION.